Cloud Support Engineer
The ideal candidate has knowledge and experience managing Azure Active Directory, Office 365 Users/Groups/Mailboxes, Azure Role-Bases-Access assignment to Azure Resources and On-Premises Active Directory deployments
You will work closely with Engineers/Developers/Data Scientists, Application teams, and Infrastructure/Security teams to support the enterprise development and production infrastructures.
Candidates should possess experience supporting public clouds, particularly within a Microsoft Azure Context. As a startup, Roots Automation offers a high-paced environment with ample growth and learning opportunities across multiple disciplines. This role will have direct interaction with Infrastructure team (DevOps & Cloud), front-end/back-end development team, automation engineers and senior management.
Tools: Jira as a ticketing system.
Azure Infrastructure/Platform Services support
Response and triage of Azure support requests
Technical Documentation review and updating, as needed
Learning Roots Automation operations and continued support of new deployments
Take Ownership of Operational Tasks supporting Office 365 and Azure
Key Technology Requirements:
Azure Active Directory: Users, Groups
Azure Compute: Manage, Administrate, and Support Compute Instances
Office 365: Manage, Administrate, and Support requests
Azure Back Up: Monitor, Validate and Perform Restores, as required
Active Directory: Good understanding of Active Directory Schema, OU Design, AD replication topology, and experience with MS Advance Group Policy Management
Azure Cloud Services: App Services and Plans, Azure Functions, SQL Databases (PaaS), Key Vaults
Windows Server OS proficiency: Supporting current Windows Server OS distributions
Monitoring Experience: Ensuring smooth running and performance of all environments (CPU, Disks, Storage Space, etc…) across monitored services and infrastructure.
Intermediate / Advanced English skills (if English not native language)
Strong communication skills, time management and teamwork ethic
Understanding Technical Documentation – Written and Graphical
2+ years’ Experience working in Helpdesk
1+ years’ Experience in Azure Cloud Infrastructure and Services
Microsoft Trainings and Certifications
Looking to gain experience with Infrastructure as a Code (IaaS)
Excited to participate in supporting complex Cloud Infrastructure
Experience with Office 365 and SharePoint Administration is a plus