As a Customer Success Manager, you will be a critical part of our client journey from the very beginning. You’ll ensure every client partnership starts with a solid foundation and continues to grow and thrive. This role offers clear opportunities for professional development and leadership, allowing you to expand your skill set, take on new challenges, and make a measurable impact.

Responsibilities include:

Onboarding & Enablement: Design and execute structured onboarding programs and welcome kits that ensure clients are set up for immediate and long-term success.
Training & Adoption: Lead engaging platform demos and training sessions to help clients fully leverage our solutions.
Resource Development: Create and manage a repository of support materials—including best practices, templates, demo videos, and case studies—to ensure easy access to key resources.
Strategic Relationship Management: Cultivate strong, trust-based relationships with client stakeholders, particularly in procurement and finance, acting as their trusted advisor on all things Calculum.
Performance Monitoring & Feedback: Track key client metrics and gather feedback to provide actionable insights that influence product development and client strategies.
Issue Resolution & Escalation: Act as the primary point of contact for resolving client concerns, maintaining high levels of satisfaction and trust.

At Calculum, your voice matters. You’ll work cross-functionally with product, sales, and leadership teams, playing a vital role in shaping how we serve and grow our client base. If you’re looking for a role where your contributions directly drive company success, we’d love to hear from you.

Skills & Qualifications

1–3 years of experience in customer support, account management, or client-facing roles
Good understanding and strong interest in finance, technology, or business operations
A highly collaborative team ethos is essential
Demonstrated ability to design, implement, and document scalable Customer Success processes.
Excellent communication and presentation skills, with the ability to engage both technical and non-technical stakeholders.
Highly organized, with strong multitasking and project management abilities.
Proactive, self-motivated, and comfortable working in a fast-paced, evolving startup environment.
High level of personal integrity, with the ability to work independently and collaboratively.

What’s In It For You?

Fast-track your career with mentorship, training, and advancement opportunities.
See your work directly influence client success and business growth.
Join a supportive, ambitious team that celebrates wins and learns from every experience.
Be part of a company that values your ideas and empowers you to make a difference.
Life in a fast-moving start-up environment and all that entails
Collaborative work environment
Competitive salary and benefits
20 vacation days per calendar year
Keep active with numerous events and challenges organized throughout the year
All the tools and support needed to do an excellent job
A nurturing team-oriented environment with mentorship as a key feature of the dynamic

About Calculum

Calculum is a Miami (FL) based FinTech company that allows organizations to unlock millions in working capital and generate free cash flow by optimizing payment terms.

Calculum’s platform allows organizations to compare themselves with their competitors. With the web-based platform leveraging artificial intelligence, companies can analyze all their suppliers in terms of payment terms, financials, sustainability, ESG (Economic Social Governance), and seize all the necessary arguments to negotiate more favorable terms.

Calculum identifies on average over 10% in working capital benefits and initiatives, positively impacting free cash flow, which in turn can be invested directly in their growth, development, and sustainability programs.

Not every company seeks to disrupt a market, but that’s what we aim for at Calculum. We’re changing how payment terms are determined and negotiated with trading parties. This takes advanced technology, and experience, along with exceptional people. And that’s where you come in.

Company Culture

We’re seeking talented individuals who thrive on innovating, thinking big, teaming up, and being creative. If this sounds like you, then you should join us. We share common goals with no need for silos or hierarchy. Our strength comes from diversity of talent, cultures, and personalities. We believe that inspired employees create successful customers. We’re passionate about thinking big, moving fast, and delivering results.

We love people who challenge the status quo, that’s what we do for our customers. We respect people who show leadership without fuss or grandstanding. Our company culture is grounded in an environment of innovation, collaboration, and celebration and we are always on the lookout for passionate and creative people to join the Calculum team.

Calculum is helping every employee realize their full potential, regardless of race, gender, ethnicity, sexual orientation, or background. We’re committed to hiring a diverse and talented team across several cities around the world. We keep every location connected with transparency and open dialogue.

Privacy Statement

Calculum is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Calculum protects personal information online, please see the Online Privacy Policy: https://www.calculum.ai/privacy-policy

Employment Opportunity Commission Statement

Calculum is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

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