Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

1 - 5%

We are seeking a dynamic and results-driven Customer Success Manager to lead the relationship management and contract renewal process across our comprehensive product portfolio, including Accounts Payable, Accounts Receivable, EIPP, and Revenue Optimization solutions. This role will ensure client retention, revenue stability, and growth by proactively managing renewals, identifying upsell opportunities, and addressing client needs.

Key Responsibilities:
• Manage the end-to-end client contract renewal process across product lines, ensuring timely and successful renewals.
• Grow and maintain strong client relationships and engagement, serving as a trusted advisor to address client concerns, provide thought leadership, and identify opportunities for account expansion, cross-sell and up-sell.
• Collaborate with sales, operations, and pricing teams to create tailored renewal and revenue strategies that align with client needs and business objectives.
• Proactively assess data and trends to provide insights and recommendations for enhancing client’s business, improving retention and driving growth.
• Mitigate risks by addressing potential churn early and developing strategies to retain at-risk clients.

Qualifications:
• Proven experience in account management, strategic client retention, preferably within payments, SaaS or fintech industries.
• Understanding of accounts payable, accounts receivable, working capital and cash flow optimization, buyer – supplier relationships, EIPP, and revenue optimization solutions.
• Exceptional communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to use data to drive decisions and strategies.
• Highly organized and detail-oriented, with a proactive approach to managing tasks and timelines.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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